Human Resources
Service Designer – UX, User Research, CX Contract Full Time
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Service Designer – UX – User Research – Customer Journey
A unique opportunity to review and re-design a customers end to end journey for a well known business. You will be leading the complete review of all customer touchpoints and conducting research to discover any areas of improvement. The business are going through a major digital transformation and this role is instrumental in the success of the backend technology, ensuring it delivers for the customer.
You will need to:
- Have conducted Service Design Reviews before
- Have good UX experience
- Understand customer journeys
- Conduct User Research
- Run workshops with customers and internal stakeholders
- Undertake prototyping
This is a remote working opportunity on a 6 month Fixed term contract (salaried role).